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Summary Customer Relationship Management (CRM) Chapter 1-9
- Summary • 12 pages • 2022
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Summary Customer Relationship Management (CRM) Chapter 1-9
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Summary Customer Relationship Management (CRM) CH 11-19
- Summary • 17 pages • 2022
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Chapter 11-19
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Summary Customer Relationship Management (CRM) CH 1-9 + 11-19
- Summary • 29 pages • 2022
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Summary Customer Relationship Management (CRM) CH 1-9 + 11-19 
 
Book by Rob Beltman and Ed Peelen (2nd edition)
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Samenvatting Customer Relationship Management, ISBN: 9780273774952 Customer Engagement Management (CEM)
- Summary • 45 pages • 2022
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- $6.98
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A complete summary of the course material from CEM. All chapters from both books are summarized herein. Several people have used this summary and managed to pass it.
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Samenvatting Customer Relationship Management
- Summary • 47 pages • 2021
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- $3.65
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Peelen, Ed & Beltman Rob (2013) Customer relationship management (2nd edition). Chapters: 1,2,3,4,5,6,7,8,9,11,12,13,16,17 
 
Visser M & Slikkenga (2018) Digital markerting fundamentals paragraphs: 10.1.4, 10.2, 10.3, 10.4, 10.5, 13.4.1 and 13.4.2
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Summary Customer Relationship Management
- Summary • 62 pages • 2021
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- $7.74
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Summary of chapters 1-2-3-4-5-6-7-8-9-11-12-13-16-17 of the book Customer Relationship management by Ed Peelen and Rob Beltman
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Summary Customer Engagement Management
- Summary • 24 pages • 2020
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- $9.42
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A summary of the lectures of the third year course Customer Engagement Management. Almost everything that's mentioned in the lectures is summarised with an explanation out of the book.
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Summary Customer Relationship Management CH1 to CH20. By Peelen.
- Summary • 23 pages • 2019
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- $8.03
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This extensive summary of the book CRM will lead you through the topics in a logical way and will help you to understand the chapters 1 to 20. The price of this summary is quite low as it misses visuals of models (which I find very useful). Still, all the information that you need to learn for the exam is clearly written in the summary.
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Sales/CRM (Summary)
- Summary • 6 pages • 2017
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- $4.43
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Summary from the course Sales/CRM of the study International Business and Languages at Stenden Emmen.
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